As an increasing number of countries shut down and close many of their services, hotels need help in communicating the latest developments to their guests.
We are a society of instant gratification. For better or worse, we have grown accustomed to receiving exactly what we require, instantaneously. The same applies to customer service. No one wants to wait in line.
According to our survey, 78% of hotels do not have any other channels for guests to reach them aside from phone
calls and emails. Furthermore, 67% of them could not consistently answer their phone in less than 45 seconds and emails in less than 90 minutes. Guests will not wait.
” — they are genuinely solving a real problem in hotels. In addition, they concentrate on what is the most important in the hospitality: people. They are doing this with a smart technology utilization, which will help to scale this service to all Europe”, says Nick Price, one of the expert judges of the competition.