How GLO Hotels in Helsinki got 7300% ROI with our PROMO-TOOL
The pandemic ruined the business for city hotels all over the world. We have supplied our services to various hotels over the years and Klaus K hotel in Helsinki is one of them. They previously had a chatbot and it was now enhanced with our new Promo Tool in May. The hotel employees love it.
“I can't believe how easy it was”
Our hands-on attitude
Actually, Marika liked the promo tool so much, that she wanted to introduce it to their sister hotels, GLO Hotels. Since there were early signs of recovery, we wanted to act fast.
The decision was made on a Thursday afternoon in mid-June and it was already implemented on their webpage by end of the day Friday.
Since then, our Promo tools have greeted the website visitors of GLO Hotels and engaged with them. It promotes the offers they have in their hotels, as well as suggest to join into their loyalty program. And you can even ask the availability and prices of the rooms, if you like.
Learnings so far
The tool even helps to learn more about the customers and their behaviour: It seems, that many people would like to know the parking possibilities, check-in times, pet policy and the typical topics. Adding our Basic chatbot, improves the customer service, as well as saves some time from the hotel employees.
The good thing about our service is, that it is modular, and additions like the promo tool in this case are easy to implement.