Conversational chatbots have been around a while. However, it is normal to have trouble understanding what they are about. With our Chatbot FAQ you will find your questions solved.
What is a hotel chatbot?
A chatbot is an AI-based interactive SaaS that performs like a human receptionist. It greets guests and encourages them to make room reservations or buy other hotel services. All while running on autopilot. Read more here.
How does it work?
The chatbot is available as an emerging window from the corner of the hotel website. First, guests can type questions or browse through different topics they may need help with. After that, the bot replies instantly. Read more here.
Why do I need it?
Chatbots help you to engage with every website visitor 24/7. It is a sales channel that never rests. Consequently, your hotel will boost revenue even during off hours.
The reasons to use hotel chatbots are plenty and you can check them here.
How do I get started?
The easiest way is to try it for FREE. First, select the plan you wish to have. Then, fill up the form. We take it from there 😊.
How much does it cost?
Pricing varies according to the hotel size and plan selected. When you claim your FREE trial, our sales manager will contact you with a quote. Our pricing is reasonable and suitable for the pandemic situation.
I don’t see the benefit of having a chatbot in my hotel page?
While the benefits of having a chatbot are many, often it is hard to pin how much a chatbot is helping your business. But your guests see that right away! After all, they interact with chatbots all the time when making online purchases or using digital services for daily tasks. As a result, they expect that convenience from you as well.
How can we make sure the bot gives correct answers?
Hotelway team updates the bot regularly. If the chatbot were not to understand a customer inquiry, it will get in contact automatically with your team. Read more here.
How can I see how much revenue the chatbot generates?
If you have our BASIC or PRO plan, Hotelway sends chatbot performance reports monthly. Based on the statistics and interactions handled, we can estimate how much the bot is helping your business.
Will the bot get more people to our webpage?
Firstly, tell your guests about your new channel! For example, include in your email signature that guests can reach your business through a chatbot. Or provide tailored offers/discounts only available through chatbot. This way, your hotel guests will get away from OTA’s and start using your channels.
We don’t know what the future brings, why do we need it now?
Travel will resume and pick up. It is a matter of time. However, travel behavior is different because of the pandemic. For instance, customers are more resilient to human contact and are more concern about safety. Because of this, digital services are more valuable that ever for your clients.
In conclusion, it is important for you to be ready and have the right systems in place when travel resumes.